Returns & Exchanges Policy
Returns can be made within 14 days of purchase (or 14 days from delivery for online orders), subject to the terms and conditions below.
You may return items:
- By mail (online purchases)
- In person at our Markham, ON store
To exchange an item, please visit our Markham, ON store directly.
Return Conditions
To be eligible for a return:
- Item must be unused and unopened if sealed or wrapped.
- Must be in its original packaging (if applicable).
- Must be accompanied by proof of purchase.
We recommend you contact us before returning the item:
- Email: info@bMOLAcanada.com
- Or use our Online Form
Shipping & Refund Details
- Items remain your responsibility until they are received by us.
- Use a trackable shipping method to avoid lost packages—we are not responsible for returns lost in transit.
- Shipping fees are non-refundable unless the return is due to our error.
- Refunds are issued to the original payment method, unless otherwise required by local laws.
- Refunds are typically processed within 48 hours of receiving your return. It may take 5–10 business days for the funds to appear in your account.
Terms & Conditions
- All returns are handled case-by-case and are subject to b-MOLA Canada’s discretion.
- In some cases, we may request additional information, including personal information, to verify the return.
For details on how we handle your personal information, please refer to our Privacy Policy.